Privacy Policy

This Privacy Policy applies when you interact with AV ("Asset Value Connect", "we", "us", or "our"), including whenever you:

• Visit our website or browse public pages;
• Create, register, or maintain an AV member account;
• Complete identity verification (KYC) or anti-money laundering (AML) checks;
• Access the dashboard, portfolio tools, and investor features;
• Deposit funds, initiate withdrawals, or manage balances in the AV Wallet;
• Purchase Gold Shares or receive active gold earnings distributions;
• Trade on the AV Marketplace or list/browse gold products on the Gold Marketplace;
• Request assistance through the Finance Team or Customer Support;
• Participate in the AV Affiliate Program or partner network; or
• Use any other software, platform, or service offered by AV.

By using AV, you acknowledge the data collection and processing practices described in this Privacy Policy.

We collect information you provide directly, information we collect automatically through your use of the platform, and information received from verified third-party partners.

When you interact with AV, you may provide information directly to us, including:

• Profile Information: Your full legal name, email address, mobile phone number, residential country, and language preference;
• Authentication Data: Password hashes, security questions, and two-factor authentication (2FA) verification settings;
• Communications: Inquiries, feedback, support tickets, and correspondence with our Finance, Support, and Compliance teams; and
• Preferences: Notification settings, marketing subscriptions, and currency display preferences.

To prevent fraud, comply with Anti-Money Laundering (AML) directives, and satisfy Know Your Customer (KYC) requirements, we may collect:

• Government-issued photographic identification (e.g. Passport, National Identity Card, Driver's License);
• Residential address verification documents (e.g. recent utility bill, bank statement, or tax assessment);
• Facial biometric verification data (live selfie or video liveness confirmation);
• Tax identification number (TIN) or national insurance number where mandated by local tax laws; and
• Source-of-wealth and source-of-funds declarations for high-volume investment thresholds.

Strict Confidentiality: Sensitive KYC identification records are stored in encrypted, access-restricted repositories separate from standard public profile records.

We process records connected with financial operations across the platform, including:

• Deposit records, fiat wire references, and cryptocurrency transaction hash IDs;
• Withdrawal requests, payout destination addresses, and processing approvals;
• AV Wallet ledger balances, internal transfers, and project share purchases;
• Daily project earnings distributions, return credits, and referral commissions; and
• Member-to-member marketplace order allocations and Admin Escrow logs.

Payment Credentials Notice: Full credit card numbers and sensitive banking credentials are handled directly by PCI-DSS compliant third-party payment gateways and are not stored on AV servers.

When you access AV, our servers automatically log technical information essential for platform stability and security monitoring:

• Internet Protocol (IP) address and approximate geographic location derived from IP;
• Browser type, version, language settings, and operating system;
• Device model, screen resolution, and hardware identifiers;
• Login timestamps, session duration, clickstream paths, and page response times; and
• Security audit logs, failed login attempts, and error diagnostic reports.

Under applicable data protection legislation (such as GDPR and equivalent frameworks), we process personal data only where a recognized legal basis exists:

• Performance of a Contract: To deliver the investment services, wallet tools, and platform features requested in our Terms & Conditions;
• Compliance with Legal Obligations: To satisfy mandatory Anti-Money Laundering (AML), KYC, tax reporting, and accounting laws;
• Legitimate Interests: To secure the platform, prevent fraud, optimize performance, and protect member assets; and
• Consent: Where you have granted explicit consent for specific marketing communications or optional cookie tracking.

AV does not share personal data except where strictly necessary to provide platform services, maintain compliance, or satisfy legal mandates:

• Identity Verification Providers: Automated third-party KYC and document verification engines;
• Payment Processors & Banking Partners: Regulated institutions facilitating fiat transfers, card acquiring, and currency conversions;
• Gold Product Operators: Verified partners managing underlying gold products and bullion sourcing (where required for legal allocation);
• Technology Infrastructure: Cloud hosting, encrypted database providers, and cybersecurity threat mitigation services;
• Professional Advisers: External legal counsel, auditors, and accountants under professional confidentiality obligations; and
• Regulatory & Law Enforcement Authorities: Government bodies when required by valid court orders, subpoenas, or statutory law.

Because AV operates as a global investment platform serving members across 95+ countries, personal information may be transferred to and processed in countries other than your country of residence.

Where cross-border transfers occur, we implement recognized legal transfer mechanisms, such as Standard Contractual Clauses (SCCs), data protection agreements, and enterprise encryption standards to ensure your data remains protected.

AV implements comprehensive technical and organizational safeguards designed to protect personal information:

• Encryption: Data in transit is protected using TLS 1.3 cryptographic protocols, and sensitive stored data is encrypted at rest using AES-256;
• Role-Based Access Controls: Access to personal and KYC records is strictly limited to authorized personnel with verified operational need;
• Account Protection: Two-factor authentication (2FA), automated anomaly detection, and session timeouts protect user accounts; and
• Security Auditing: 24/7 infrastructure monitoring, routine penetration testing, and external compliance reviews.

Note: While we implement robust industry safeguards, no electronic transmission or cloud storage system can be guaranteed 100% immune from security events.

We retain personal data only for as long as reasonably necessary to fulfill the purposes outlined in this policy, maintain active accounts, resolve disputes, and comply with mandatory financial record-keeping and anti-money laundering statutory requirements (typically 5 to 7 years post-account closure depending on jurisdiction).

We use cookies and similar web technologies to ensure platform functionality, remember user preferences, and maintain session security:

• Essential Cookies: Required for secure authentication, CSRF protection, and platform navigation;
• Preference Cookies: Remember your language and currency settings; and
• Analytics Cookies: Measure aggregated platform usage and performance to enhance user experience.

Members may opt in to receive updates regarding new investment projects, marketplace releases, and affiliate campaigns. You can unsubscribe from promotional messages at any time via your account settings or the unsubscribe link in emails.

Essential Service Notices: Unsubscribing from marketing does not opt you out of essential security notifications, KYC updates, transaction receipts, or legal notices.

Depending on your jurisdiction, you may exercise the following rights regarding your personal information:

Closing your AV account ceases active platform participation but does not immediately purge all historical records. Certain transaction logs, identity verification audits, and financial statements must legally remain archived to satisfy statutory anti-money laundering and tax accounting mandates.

AV services are strictly intended for individuals who have reached the legal age of financial capacity in their jurisdiction (and at minimum 18 years of age). We do not knowingly collect personal data from minors.

Our website and applications may contain links to external partner websites and payment channels. AV is not responsible for the independent privacy practices of third-party platforms. We encourage you to review their privacy notices.

We may update this Privacy Policy periodically to reflect platform enhancements, operational changes, or new legal obligations. Material modifications will be communicated through your dashboard or via registered email.

If you have questions, complaints, or require assistance regarding this Privacy Policy, please contact our Data Protection Team: